Frequently Asked Questions
Everything you need to know about our premium sports gear.
What materials are used in VESSEL equipment?
We use tour-grade synthetic leather, carbon fiber components, and aerospace-grade aluminum to ensure maximum durability and lightweight performance.
How long does shipping take for custom orders?
Customized gear typically takes 7-10 business days to process before shipping. Standard orders are dispatched within 48 hours.
What is your return policy for sports gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or custom-engraved products are final sale.
Do you offer international shipping?
Yes, VESSEL ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
Is there a warranty on VESSEL bags and accessories?
All our products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
How should I clean and maintain my gear?
We recommend wiping down your equipment with a damp cloth and mild soap after use. Avoid harsh chemicals to preserve the integrity of the synthetic leather.